Prajaktta Gosavi, VP – Customer Strategy, Merkle Sokrati, is a start-up professional with more than 18 years of leadership experience in building teams across Customer Experience, Operations, Product Management, Proactive Business Planning, Sales and Digital Marketing, Process Transitions and Business Process Re-engineering.
Currently, her expertise lies in building personalized solutions for clients in the Banking & Finance Industry.
She has a Bachelor’s degree from Pune University and MBA in Total Quality Management, Customer Relationship Management and Tourism.
Gosavi has also held several leadership positions such as Head- Customer Experience, Citrus Payment Solutions and Head- Customer Experience and Business with Coverfox Insurance.
She also served a stint as Senior Manager of Quality and Operations with Kingfisher Airlines, as well as Head- Storefront Operations (Customer Experience, Operations, Product Management and Sales) with